The Art of Numerology

名格 · 名理格物

退款政策

Refund Policy

最后更新 / Last updated: 中文 English

名格的付费项目都是即时生成、即时交付的数字内容，按单付费、无订阅。以下说明哪些情况可以退款、怎么申请。

一、可以退款的情形

  • 付款后报告生成失败，使用页面上的免费重试仍然失败，或付款后 24 小时内报告仍未交付；
  • 同一内容被重复扣款；
  • 付款晚于交付（例如该内容已通过免费额度生成），页面会提示，我们将主动退款；
  • 未经授权的交易，按支付方（支付宝或我们的国际支付服务商）的流程处理。

二、不予退款的情形

  • 报告已成功生成并展示：付费内容是即时交付的数字商品，交付后不支持退款；
  • 对 AI 解读内容不满意，或因输入信息有误导致结果不符预期（报告按你的输入生成，输入错误可修正后重新测算）；
  • 超过下述申请期限的订单。

三、申请方式与期限

付款后 14 天内，通过站内「反馈建议」提交本站订单号（或支付宝交易号、国际支付服务商收据中的付款编号）与情况说明。我们通常在 3 个工作日内答复。

四、退款方式与到账时间

退款一律原路退回。支付宝通常 1 至 3 个工作日到账；国际卡由我们的国际支付服务商处理，通常 5 至 10 个工作日到账，具体取决于发卡行。

五、争议

如对扣款有疑问，请先通过「反馈建议」联系我们，我们会尽快核查处理；直接向发卡行发起拒付会延长处理时间。

六、政策更新

本政策更新后在本页公布并标注日期。

Everything sold on MinGreat is digital content that is generated and delivered instantly, paid per order with no subscription. This page explains when a refund is available and how to ask for one.

1. When we refund

  • the report failed to generate after payment, the free retry on the page also failed, or the report has still not been delivered 24 hours after payment;
  • you were charged twice for the same content;
  • the payment arrived after the content had already been delivered (for example through the free quota); the page will tell you, and we refund proactively;
  • an unauthorised transaction, handled through the payment provider's process (Alipay or our international payment provider).

2. When we do not refund

  • the report was generated and displayed successfully: paid content is a digital product delivered instantly and is not refundable once delivered;
  • you are unhappy with the AI commentary, or the result does not match your expectation because the details entered were wrong (reports are generated from your inputs; you can correct them and run again);
  • the request is made after the deadline below.

3. How to request a refund

Within 14 days of payment, send the order number (or the Alipay transaction number, or the payment ID on the receipt from our international payment provider) and a short description through the "Feedback" form on the Site. We normally reply within 3 business days.

4. How refunds are paid

Refunds always go back to the original payment method. Alipay refunds usually arrive within 1 to 3 business days. Card refunds are processed by our international payment provider and usually arrive within 5 to 10 business days, depending on your card issuer.

5. Disputes

If you have a question about a charge, please contact us through the "Feedback" form first and we will look into it promptly. Opening a chargeback with your bank directly only makes the process slower.

6. Updates

Updates to this policy are published on this page with a new date.